British Air- Poor Customer Support!
I had the worst experience with British Airways. After saving and planning
for a European vacation for the last ten years, we booked our tickets through
Destination Europe with British Airways as our airline. David, at
Destination Europe/Globe Merchant, was extremely helpful in anticipating my needs with
two young children and found us great fares.
However, 9 days prior to us leaving, we were struck on our motorcycle and
hospitalized for 3 months. We notified Destination Europe and British
Airways immediately and asked if we could use the credit to purchase tickets for the
following year. I waited for a response and a year and a half to come. The
response was that even with a medical note from my physician, I was told
that the tickets would not be credited or refunded, but that I would receive
a refund of the taxes(over $1000!). Because of the length of time it is taking
me to get the refund, I have been told that the agent cannot credit my credit
card, but that the refund must come in the form of a check from British
Airways. As of now, two years later(Nov. 2006) BA has not responded to our
request for the refund. Destination Europe has contacted them countless
times and I have tried also. All to no avail. As it stands BA refused to
refund or credit my tickets after I was involved in a very serious accident
that prevented me from traveling. On top of that, they are not responding to
our requests for a refund of the taxes that were paid for a set of tickets
that were never used. This incredibly poor customer service leads me to believe
that BA just doesn’t care about it’s customers. If you have any other choice
in airlines, I would definitely recommend almost any another airline over BA!
–Tracey