Terminal 5 opening is ‘memorable, but for all the wrong reasons’
Friday, March 28th, 2008More than an hour after arriving at a gleaming new Terminal 5, and still waiting to be reunited with her luggage, a frustrated Karina Lehnen declared: “It’s a shambles”. On a day that had been trumpeted by BA and BAA executives as heralding the future in air travel, most of her fellow travellers agreed. Despite […]